 - Call Management features include:
- Answer, Dial, Hold, Conference, Blind and Attended Transfer, Move to Queue
- Drag and Drop call transfer – Use mouse to manage calls
- Line Monitoring states include:
- On-hook, Off-hook, Ringing, DND, Privacy and Call Forwarding Always
- Camp On with Recall – Perform a directed hold when called party is busy
- Directed Call Pickup – Pickup any ringing extension
- Voicemail Transfer – Transfer calls directly to voicemail
- Call Barge-In – Operator intrusion on a busy line
- Group Call Park – Initiate line hunting on incoming calls directed to a department or group (e.g. support, sales)
- Day/Night mode – Operators can automate the switch from, day to night, mode
- Messaging – Send emails to contacts from desktop screen
- Call History – Logs outgoing, received and missed calls
- Call Statistics – Average hold time, transfer count
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